Send WhatsApp messages for orders directly

As more merchants adopt WhatsApp for customer communication, we’ve integrated a feature that lets you copy and send WhatsApp messages. Whether you’re requesting reviews, this tool streamlines your outreach—especially helpful if your customers prefer chatting over email.

How it works

Navigate to the Orders

Head to our app and open the following link:

https://admin.shopify.com/apps/doran-reviews-questions/email/orders

Open the action

Locate the order you want to message about. Click the three-dot icon (•••) next to the order and select the Copy WhatsApp message button

Copy your message

After clicking the above button, a popup includes a text box will appear. Let click it to copy WhatsApp message.

You can now paste this message into WhatsApp and send it to your customer manually.

Customize your WhatsApp message template

To customize the WhatsApp message, switch to the tab Template. You can personalize the default message template using built in Liquid variables.

• {{ url }}: Direct link to the ask for review page.
• {{ customerName }}: Customer’s full name.
• {{ orderName }}: The Shopify order number (e.g., #1001).
• {{ appUrl }}: Directly link without your primary domain.

Below are an example of the message:

Hi {{ customerName | default: "there" }}

You've just made the order {{ orderName }} recently, remember? We're interested in hearing about your experience.

{{ url }}

One-click send (If the phone number of the order is available)

If the order includes a valid phone number, you’ll see a Send WhatsApp message button directly within the popup. Clicking it will open WhatsApp and send it directly.

FAQs & Troubleshooting

I don’t see the “Send WhatsApp message” button

This button only appears for orders where the customer has a phone number saved. If it’s missing, check the order’s contact information.

I want to replace the .myshopify.com domain with my primary store domain

If your Shopify store uses a branded domain (e.g., example.com instead of example.myshopify.com), you can adjust the message link like this:

{{ url | replace: "example.myshopify.com", "example.com" }}

This ensures customers see your main domain in the message link for brand consistency.

Why don’t emojis show up properly in the WhatsApp message?

WhatsApp may decode or alter emoji characters when sent from certain interfaces. To maintain message formatting, we recommend keeping your template text-based or testing emojis before using them at scale.